Last updated: September 9, 2026

Barker & Paw operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Barker & Paw is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, use or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymised so that it can no longer identify or reasonably be linked to an individual.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, delivery address, telephone number and email address.
• Financial information, including payment card information, transaction details, method of payment and payment confirmation details.
• Account information, including your username, password, preferences and settings.
• Transaction information, including products you view, place in your basket or wishlist, purchase, return, exchange or cancel, together with details of previous transactions.
• Communications with us, including information you provide when contacting us with a customer service enquiry or other request.
• Device information, including information about your device, browser, network connection, IP address and other technical identifiers.
• Usage information, including information about how and when you access, browse or interact with the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us or otherwise provide us with personal information.
• Automatically through the Services, including information collected from your device when you visit or use our website and through cookies and similar technologies.
• From our service providers, including providers that supply technology, payment processing, fulfilment, delivery, analytics or other services on our behalf.
• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

• Providing and improving the Services. We may use your personal information to fulfil our contract with you, process payments, fulfil orders, arrange delivery, process returns and exchanges, manage your account, remember your preferences, provide customer support, enable reviews and improve your shopping experience.
• Marketing and advertising. Where permitted by law, we may use your personal information to send marketing and promotional communications by email, text message or post and to display advertising for products or services that may be relevant to you.
• Security and fraud prevention. We may use personal information to protect the security of the Services, authenticate accounts, detect or investigate fraudulent, unlawful or malicious activity and protect our customers, business and systems.
• Communicating with you. We may use your personal information to respond to enquiries, provide customer support, send information relating to your orders or account and maintain our relationship with you.
• Legal and regulatory purposes. We may use your personal information where necessary to comply with applicable law, respond to lawful requests from regulatory bodies, courts or law enforcement authorities, establish or defend legal claims and enforce our Terms or policies.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for legitimate business purposes and where permitted by law.

This may include:

• Shopify and other service providers that provide services on our behalf, such as payment processing, IT support, analytics, customer support, cloud storage, fulfilment and delivery.
• Business and marketing partners that assist us with marketing and advertising, where permitted by applicable law.
• Third parties where you have asked us to share information with them or have otherwise consented to the disclosure.
• Our affiliates or businesses within our corporate group, where applicable.
• Professional advisers, regulators, courts, law enforcement authorities or other third parties where disclosure is required or permitted by law.
• A purchaser, investor or successor organisation in connection with a merger, acquisition, restructuring, sale or transfer of all or part of our business.

Relationship with Shopify

The Services are hosted by Shopify.

Shopify may collect and process personal information about your access to and use of the Services in order to operate, support and improve the e-commerce platform used by Barker & Paw.

Information you provide through the Services may therefore be shared with Shopify and with authorised service providers that support the operation of the Services.

Shopify may also process information obtained through your interactions with our store and other merchants in connection with certain Shopify features and services.

Where Shopify processes personal information for its own purposes, Shopify is responsible for that processing in accordance with its own privacy information.

You can review Shopify’s Consumer Privacy Policy and Privacy Portal for further information about how Shopify processes personal information and the rights that may be available to you.

Third-Party Websites and Links

The Services may contain links to websites, services or online platforms operated by third parties.

If you follow a link to a third-party website or service, you should review that third party’s privacy and security practices before providing personal information.

We are not responsible for the privacy practices, security or content of websites or services that we do not control.

Information you make publicly available through third-party websites or social media platforms may be visible to other users of those platforms.

The inclusion of a third-party link on our website does not necessarily mean that Barker & Paw endorses that third party or its services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children where we are not legally permitted to do so.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details set out below so that we can consider the appropriate action.

Security and Retention of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information to us through insecure communication channels.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide the Services;
• fulfil orders;
• maintain accounts;
• comply with legal, tax and regulatory obligations;
• resolve disputes; and
• establish, exercise or defend legal claims.

The appropriate retention period will depend on the nature of the information and the purposes for which it is processed.

Your Rights and Choices

Depending on the circumstances and applicable data protection law, you may have rights in relation to your personal information, including:

• Right of access. You may have the right to request access to personal information we hold about you.
• Right to rectification. You may have the right to ask us to correct inaccurate or incomplete personal information.
• Right to erasure. In certain circumstances, you may have the right to ask us to delete your personal information.
• Right to data portability. In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another organisation.
• Right to restrict processing. In certain circumstances, you may have the right to ask us to restrict how we use your personal information.
• Right to object. In certain circumstances, you may have the right to object to our processing of your personal information.
• Right to withdraw consent. Where we rely on consent as the lawful basis for processing, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
• Marketing preferences. You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those emails. You may still receive non-promotional communications relating to your account, orders or other transactions.

You may exercise applicable rights by contacting us using the details set out below.

We may need to verify your identity before responding to a request.

We will respond to valid requests within the time period required by applicable data protection law.

Complaints

If you have a concern or complaint about how we process your personal information, please contact us using the details below so that we can try to resolve the matter.

If you are in the United Kingdom and are not satisfied with our response, you may also have the right to complain to the Information Commissioner’s Office or another competent data protection authority.

International Transfers

We, Shopify and our service providers may transfer, store or process personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom to a country that has not been recognised as providing an adequate level of data protection, we will use an appropriate safeguard where required by applicable UK data protection law.

Such safeguards may include an approved international data transfer agreement, an approved addendum to standard contractual clauses, or another legally recognised transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, the Services or applicable legal and regulatory requirements.

When we make changes, we will publish the updated Privacy Policy on this website and update the “Last updated” date.

Where required by law, we will provide additional notice of material changes.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email us at adam@barkerandpaw.com 

For the purposes of applicable data protection law, Barker & Paw is the data controller of your personal information.