At Barker & Paw, we want you to feel confident ordering from us. In addition to your statutory consumer rights, we offer a 30-day voluntary return policy, meaning you have 30 days from the date you receive your order to request an eligible return.

Eligibility for Our 30-Day Return Policy

To be eligible for a return under our voluntary 30-day return policy, your item must be:

• Unopened and unused
• In the same condition in which you received it
• In its original packaging
• Accompanied by proof of purchase

Because our Daily Dental Powder is a consumable pet-care product, opened or used products may not be eligible for a change-of-mind return where health, hygiene or product safety considerations mean the product cannot reasonably be resold.

This voluntary policy does not affect any statutory rights you may have if your product is faulty, damaged, not as described or otherwise does not meet the requirements of applicable consumer law.

How to Request a Return

To request a return, please email us at adam@barkerandpaw.com with your order details.

Please contact us before sending anything back.

If your return is accepted, we will provide you with the approved return instructions and the appropriate return address.

For returns made because you have changed your mind, you are responsible for the direct cost of returning the item to us unless we specifically agree otherwise.

If the item is faulty, damaged, incorrect or otherwise does not conform to your statutory rights, we will cover reasonable return costs where required by applicable consumer law.

Please do not send a return to any address shown elsewhere on our website unless we have specifically provided that address to you as part of your return instructions.

Items returned without first contacting us may not be processed correctly.

If you have any questions about a return, please email us at adam@barkerandpaw.com.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives.

If your product is damaged, faulty or you have received the wrong item, please email us as soon as possible at adam@barkerandpaw.com.

Please include your order number and, where possible, clear photographs showing the issue so that we can assess it and arrange an appropriate resolution.

Where required by applicable consumer law, Barker & Paw will cover the reasonable cost of returning faulty, damaged, misdescribed or incorrectly supplied goods.

Your statutory rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods are not affected by this policy.

Non-Returnable Items

Under our voluntary 30-day change-of-mind return policy, we may be unable to accept Daily Dental Powder that has been opened, used or had its original seal broken.

Under UK consumer law, certain statutory cancellation rights may also not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

Whether an exception applies will depend on the product and the circumstances.

Gift cards are also non-returnable except where otherwise required by law.

Any restrictions applying to sale or promotional products under our voluntary returns policy do not affect your statutory consumer rights.

Exchanges

If you would like to exchange an eligible item, please email us at adam@barkerandpaw.com.

Where appropriate, we may ask you to return the original item and place a separate order for the replacement.

For change-of-mind exchanges, you will normally be responsible for the direct cost of returning the original item unless we agree otherwise.

UK Online Cancellation Rights

If you are a UK consumer purchasing online, you generally have a statutory right to cancel an eligible order without giving a reason.

For most eligible goods, you have 14 days from the day you receive the goods to tell us that you wish to cancel.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

To exercise your right to cancel, please email us at adam@barkerandpaw.com. We will then provide you with the appropriate return instructions and return address.

Unless we agree otherwise or applicable law requires us to cover the cost, you are responsible for the direct cost of returning goods when exercising a change-of-mind cancellation right.

Certain goods may be excluded from statutory cancellation rights, including, where applicable, sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

These statutory cancellation rights are separate from, and in addition to, our voluntary 30-day return policy.

Nothing in this policy limits or excludes any rights you have under applicable UK consumer law.

Refunds

Once we receive and inspect an eligible return, we will confirm the outcome of your refund.

For returns made under our voluntary 30-day return policy, approved refunds will be issued to the original payment method.

For change-of-mind returns, the direct cost of returning the goods is your responsibility unless we have agreed otherwise.

For faulty, damaged, incorrect or otherwise non-conforming goods, reasonable return costs will be covered or reimbursed by us where required by applicable consumer law.

For a valid statutory cancellation of an online order, we will provide the refund within the period required by applicable UK consumer law. We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, where the law allows us to do so.

Where required by law, a statutory cancellation refund will also include the cost of the standard delivery option originally offered by us. Any additional amount paid for a more expensive delivery method does not have to be refunded beyond the standard delivery cost.

We may make a deduction where permitted by law if returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Your bank or payment provider may require additional time to display a refund after we have processed it.

If you have any questions about a refund, please email us at adam@barkerandpaw.com.